VR02 - Customer Service

This module deals with the delivery of customer service in an effective and professional manner, the importance of developing  a positive working relation with both customers and colleagues and early recognition of the customer's needs.

Theory:

• The importance of effective communication
• Different forms of communication used within the recovery Industry
• Creating a positive impression of yourself and your company
• Identification of potentially dissatisfied customers
• Identification of the different types of customers and their needs.

Practical Skill Instruction:

• Demonstrate through role playing the skills learned

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